Privacy Policy

Effective Date: February 20, 2026

Welcome to Trueknoc

TrueKnoc is a smart doorbell solution that uses QR code technology to provide secure, electricity-free visitor management for homes, apartments, offices, and gated communities across India.

We understand that when you use our services, you trust us with your information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and the choices you have to control your information.

Our Commitment:

  • We protect your data with bank-level security
  • You control what information you share
  • We never sell your personal data
  • We comply with Indian data protection laws

Company Details:

Entity: Rewato Marketplace Private Limited

Address: A1816, 18th Floor, Tower A, Spectrum Mall, Sector 75, Noida, Uttar Pradesh

CIN: U62099DL2025PTC459490

Contact: info@trueknoc.com

By using TrueKnoc's website (https://trueknoc.com) or mobile application (collectively, the "Platform"), you agree to this Privacy Policy.

2. INFORMATION WE COLLECT

The information we collect depends on how you use TrueKnoc. We collect only what's necessary to provide you with excellent service.

2.1 Information You Provide Directly

For Homeowners/Residents:

  • Full name
  • Mobile number (for account identification, secure login, and visitor notifications)
  • Property address/flat number
  • App permissions (camera,notifications) when you opt for a product whose core functionality can be delivered only after accessing your app permissions, or where access is as per regulatory requirements, e.g., QR code onboarding

For Visitors (Scanned via QR Code):

  • Name (optional, entered by visitor)
  • Timestamp of scan
  • Purpose of visit (optional)

For Society/Building Administrators:

  • Organization name
  • Authorized administrator name
  • Contact details
  • Building/society address
  • Number of units

2.2 Visitor Information

When a visitor scans a TrueKnoc QR code outside a home, the system may collect:

  • Visitor name
  • Phone number (optional)
  • Entry request timestamp
  • Purpose of visit (delivery, guest, service)

This allows homeowners to verify visitors before granting access.

2.3 Device & Technical Data

To improve app functionality we may collect:

  • Device type
  • Operating system version
  • App version
  • IP address
  • Log data

Many visitor management apps collect similar data such as names, phone numbers, apartment details, and visit time records to operate securely.

2.4 Notification Data

TrueKnoc may collect interaction data related to push notifications such as:

  • Visitor request alerts
  • Delivery alerts
  • Security notifications

3. How We Use Your Information

TrueKnoc uses your information to:

  • Send visitor entry notifications
  • Allow homeowners to approve or reject visitors
  • Manage delivery requests
  • Maintain visitor logs
  • Improve app performance and security
  • Provide customer support

Your data is used only to deliver the TrueKnoc service.

4. Data Sharing

TrueKnoc does not sell user data.

Data may be shared only in the following cases:

  • With the homeowner when a visitor scans their QR code
  • With service providers that help operate our platform (cloud hosting, notifications)
  • When required by law or legal authorities
  • To protect the security and integrity of the platform

5. Data Security

We implement strong security practices including:

  • Encrypted communication
  • Secure cloud storage
  • Access control for sensitive data
  • Periodic security reviews

Many modern security apps also follow standards like encryption and ISO-based security frameworks to protect user data.

6. Data Retention

Visitor logs and user data are retained only for as long as necessary to provide the service.

Users may request deletion of their data or account.

7. User Privacy Controls

Users may:

  • Update profile information
  • Delete their account
  • Request data removal
  • Manage notification permissions

8. Third-Party Services

TrueKnoc may use trusted third-party services such as:

  • Cloud hosting providers
  • Push notification services
  • Analytics tools

These providers process data only for operating the service.

9. Children's Privacy

TrueKnoc services are intended for users aged 18 and above.

We do not knowingly collect data from children.

10. Changes to This Policy

TrueKnoc may update this Privacy Policy periodically.

Users will be notified of significant changes through the app or website.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: support@trueknoc.com

Company: Rewato Marketplace Pvt. Ltd