Data Safety & Privacy Policy

Effective Date: February 20, 2026

At Trueknoc, we value your privacy and are committed to protecting your personal information. This Data Safety Policy explains what data we collect, how we use it, and how we keep it secure.

1. Information We Collect

1.1 Location Data

Approximate Location:

We may collect general location data (city-level) to enhance service availability and user experience.

Precise Location:

We may collect precise GPS location (with your permission) for features like real-time service matching and location-based services.

1.2 Personal Information

We may collect:

  • Name (first name, last name, or nickname)
  • Email address
  • Phone number
  • Address (home or business)
  • User IDs (account ID, username)

We do not collect sensitive personal data such as:

  • Race or ethnicity
  • Political or religious beliefs
  • Sexual orientation

Other optional details (if provided):

  • Date of birth
  • Gender identity

1.3 Financial Information

We may collect:

  • Payment details (processed securely via third-party gateways)
  • Transaction and purchase history

We do not store sensitive financial data like full credit card details on our servers.

1.4 Health & Fitness Data

Trueknoc does not collect health or fitness-related information.

1.5 Messages & Communication

We may collect:

  • In-app messages or chat content
  • Customer support communications

We do not access personal emails or SMS without explicit permission.

1.6 Media & Files

With your permission, we may access:

  • Photos and videos (for uploads or profile updates)
  • Files or documents (if required for verification)

We do not access media without your consent.

1.7 Contacts

We do not access or store contact lists unless explicitly required and permitted.

1.8 App Activity

We may collect:

  • App interactions (clicks, navigation, usage time)
  • In-app search history
  • User-generated content (profiles, feedback, reviews)

This helps us improve user experience.

1.9 Web Browsing

Trueknoc does not track your external web browsing history.

1.10 App Performance & Diagnostics

We collect:

  • Crash logs
  • App performance data (loading time, errors)
  • Diagnostics for improving app stability

1.11 Device & Identifiers

We may collect:

  • Device ID
  • Advertising ID
  • Firebase Installation ID

This helps with analytics, security, and personalized experience.

2. How We Use Your Data

We use collected data to:

  • Provide and improve our services
  • Verify users and prevent fraud
  • Enable location-based features
  • Process transactions
  • Provide customer support
  • Improve app performance and user experience

3. Data Sharing

We do not sell your personal data.

We may share data with:

  • Trusted third-party service providers (payment gateways, analytics tools)
  • Legal authorities if required by law
  • Security systems to prevent fraud or misuse

4. Data Security

We implement industry-standard security measures:

  • Encryption of sensitive data
  • Secure servers and APIs
  • Restricted access to user information

5. User Control & Permissions

You have full control over your data:

  • You can enable/disable location permissions
  • You can update or delete your profile
  • You can revoke permissions anytime via device settings

6. Data Retention

We retain data only as long as necessary:

  • To provide services
  • To comply with legal obligations
  • To resolve disputes

7. Children’s Privacy

Trueknoc is not intended for children under 13. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this policy from time to time. Updates will be reflected with a revised effective date.

9. Contact Us

For any privacy-related concerns, contact us at:

📧 info@trueknoc.com

10. Google Play Data Safety Compliance

Trueknoc ensures:

  • Data is collected only for legitimate purposes
  • Users are informed and give consent
  • Data is handled securely
  • No unauthorized sharing or selling of user data